Terms of Service

Last Updated: February 15, 2026

Welcome to Parts2U. These Terms of Service (“Terms”) govern your use of the Parts2U mobile application (the “App”) and any purchases made through it.

By creating an account or using the App, you agree to these Terms. If you do not agree, do not use Parts2U.

1. Eligibility and Acceptance

You must be at least 18 years old to use Parts2U.

By accessing or using the App, you represent that:

  • You are at least 18 years old

  • You have the legal capacity to enter into a binding agreement

  • All information you provide is accurate and complete

2. Account Registration

To place orders, you must create an account.

You agree to:

  • Provide accurate and current information

  • Maintain the security of your login credentials

  • Notify us immediately of any unauthorized use of your account

You are responsible for all activity that occurs under your account.

3. Orders and Custom Fabrication

Parts2U products are custom-fabricated according to the specifications you provide, including but not limited to stone type, dimensions, and edge profiles.

You are responsible for ensuring all measurements and specifications are accurate before placing your order.

All orders are subject to:

  • Product availability

  • Confirmation of payment

  • Our acceptance of the order

We reserve the right to refuse or cancel any order at our discretion.

4. Pricing and Payment

All prices are displayed in U.S. dollars.

Payment is processed securely through Stripe at the time of checkout. By submitting payment information, you authorize us and our payment processor to charge the full order amount, including applicable taxes and fees.

Once payment is successfully processed, you will receive an order confirmation.

5. Shipping and Delivery

Shipping timelines provided in the App are estimates and are not guaranteed.

You are responsible for providing an accurate shipping address. We are not responsible for delays or losses resulting from incorrect or incomplete shipping information.

Risk of loss transfers to you upon delivery of the product to the shipping carrier or delivery location, as applicable.

6. Refunds and Cancellations

Because products are custom-fabricated to your specifications, all sales are final.

We do not offer refunds or cancellations once fabrication has begun.

If your order:

  • Arrives damaged, or

  • Does not match the specifications you submitted

You must contact support@parts2u.com within 7 days of delivery.

We may require photographs or documentation to evaluate the claim. If approved, we may, at our discretion:

  • Replace the product, or

  • Issue a partial or full refund

7. Intellectual Property

All content within the App, including but not limited to:

  • Text

  • Graphics

  • Logos

  • Designs

  • Software code

  • Product configurators

is the property of Parts2U and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or create derivative works without our prior written permission.

8. Prohibited Use

You agree not to:

  • Use the App for unlawful purposes

  • Attempt to interfere with the App’s functionality or security

  • Reverse engineer or attempt to extract source code

  • Use automated systems to access the App without authorization

9. Disclaimer of Warranties

The App and all products are provided “as is” and “as available.”

To the fullest extent permitted by law, Parts2U disclaims all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

We do not guarantee that the App will be uninterrupted, secure, or error-free.

10. Limitation of Liability

To the fullest extent permitted by law, Parts2U shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App or purchase of products.

Our total liability for any claim related to a specific order shall not exceed the amount you paid for that order.

11. Indemnification

You agree to indemnify and hold harmless Parts2U from any claims, damages, losses, or expenses arising from:

  • Your misuse of the App

  • Your violation of these Terms

  • Your inaccurate product specifications

12. Termination

We may suspend or terminate your account at any time if:

  • You violate these Terms

  • We suspect fraudulent activity

  • We discontinue the App

Termination does not relieve you of any payment obligations incurred prior to termination.

13. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will notify you through the App or by email.

Continued use of the App after updates constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States and the state in which Parts2U operates, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved in the state or federal courts located in that state, and you consent to the jurisdiction of those courts.

15. Contact Information

If you have questions about these Terms of Service, contact us at:

Email: support@parts2u.com

Website: https://shopparts2u.com